Policies and Procedures

At Zapped, we pride ourselves on offering the best aesthetic care for our clients. Our policies are designed to ensure a truly satisfying visit with us.

STAFF

All Staff are New York State licensed and trained at Zapped.

BOOKING APPOINTMENTS

We are happy to assist with your appointment reservations. If you’d like to speak to a Zapologist, please call us at (718)-689-5565. You are also welcome to book online at www.zappedbeauty.com. A credit card is required at the time of booking to hold all appointments.

CONSULTATIONS

While we offer a great selection of high quality, results-oriented services, not all procedures are suitable for everyone. We require consultations for most laser, electrolysis and tattoo removal procedures. Individually designed treatment plans help us carefully deliver optimal results. Please contact us to schedule.

PAYMENT INFORMATION

We accept American Express, MasterCard, Visa, Cash and Zapped gift certificates. We do not accept personal checks.

TIPPING

Tips may be paid in cash or charged to your credit card. 10-20% is customary, however, the amount you leave is truly at your discretion.

PUNCTUALITY

We respectfully request that you arrive 15 minutes prior to your scheduled appointment time. When booking services at Zapped, your appointment is scheduled with a Zapologist, whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options:

  • You may opt to shorten your treatment

  • You may prefer to reschedule your appointment at a more convenient time, however, a 50% cancellation charge will be incurred

CANCELLATION POLICY

We understand that occasionally you may have to cancel an appointment with us, however, we do ask that you kindly provide 48-hours’ notice. Regretfully, cancellations within 24-hours will be charged 50% of the full-service fee and no-shows will be charged 100% of the full-service fee.  

REFUNDS

We are sorry, services and skin care products are not refundable. Store credit at the management’s discretion.

When you purchase a Series or Package of treatments, you will receive a discounted price. Because of this discounted price, the payment must be made at the beginning of your course. Unfortunately, these courses are non-refundable. 

GIFT CERTIFICATES

Let us help you pamper that special person. Gift vouchers for any treatment, package or spa products may be purchased at the front desk or from our website via credit card.